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Careers

Join Our Famiglia!

Start your Career in Direct to Consumer Wine Sales at Castello di Amorosa in the Napa Valley.

“One of the best places to learn about customer service, wine sales and winemaking with some history thrown in.” Stephen K.
“The learning opportunity and compensation can’t be beat.” Vincenzo C.


We are an exciting, high volume and fast paced winery seeking part to full time, long term direct to consumer sales people who are enthusiastic and customer service oriented. At Castello di Amorosa, we pride ourselves in providing our guests with not only a wonderful experience, but leaving them with beautiful memories.

Come work at one of the most interesting places in Napa Valley!

 

  • Among the highest bonuses in the industry for top sales staff paid.
  • Paid vacation time and other benefits available for part time employees.
  • Other benefits, include medical coverage, dental, vision, life insurance and other supplemental insurance, 401(k) with match, wellness incentives, education reimbursement and paid sick leave and holiday pay.
  • Full and Part Time positions available

Available Positions

♦ Reservationist

The Reservationist is responsible for taking telephone reservations, booking tours and tastings for the winery and completing data entry for the Wine Club.

Job responsibilities for the Reservationist may include:

  • The booking of our tours and tastings using a computerized reservation system
  • The booking and payment of group tours and tasting at the winery
  • The booking and payment of Private VIP tours and tasting at the winery
  • Receive guest calls on the telephone with questions and inquiries about the winery or routing to the appropriate department within the winery
  • Provide information about experiences and products that we offer at the winery
  • Provide information to other services located in Napa County and surrounding areas
  • Update customer information as needed
  • Assists Wine Club with data entry
  • Providing exceptional guest service to our guests
  • Project a professional company image through in-person and phone interaction
  • Must be able to lift 40 lbs. (a case of wine)
  • Weekend availability required
  • Other duties as assigned

Knowledge:

Excellent Computer skills with knowledge of Windows O/S
Knowledge of Word, Excel, Internet and Outlook Mail and ability to learn new software
Excellent verbal and written communication skills in English a must
Visibility of work requires attention to detail, excellent organizational skills, and discretion with confidential information.
Excellent Knowledge of Wines and the local Wine Industry preferred

Skills:

Must be a team player
Must have a passion for the wine industry
Use of a multi line phone system
Excellent typing skills and data entry accuracy
Ability to take and make customer phone calls in a friendly and professional manner
Must demonstrate superior customer service skills
Ability to work quickly and under pressure
Must have ability to prioritize multiple tasks and adhere to strict deadlines
Must be 18 years of age or older

Please send your resume to hr@castellodiamorosa.com. 

Apply now

 

♦ Reservation Assistant/ Cashier

Previous cashier and money handling experience is preferred. Must be extremely reliable, work well under pressure, and display a positive work ethic. Applicants must be comfortable multi-tasking.
Work at one of the most interesting places in the Napa Valley!

Duties may include:

  • Project a professional company image through in-person and phone interactions.
  • Greeting visitors.
  • Tour and wine tasting ticket sales.
  • Answering phones and taking tour reservations via phone and in person.
  • Opening, counting, closing, and balancing a register drawer.
  • Ringing orders for shipping out of state and internationally.
  • Maintaining timely transaction sessions.
  • Accurate data entry of customer information for shipping orders and tour reservations.
  • Properly counting back change to customers.
  • Stocking wine and gift items
  • Being flexible with scheduling.
  • Arriving to work on time and ready to start right away.
  • Recommending various food and entertainment venues to customers around the Napa Valley.
  • Working possible long hours/ evening events on occasion.
  • Weekend work REQUIRED. No exceptions.
  • Other responsibilities as directed.

Knowledge/ Skills:

  • Cash Register/POS system operation.
  • Making change.
  • Balancing tills.
  • Excellent customer service skills required.
  • Basic math skills required including adding, subtracting, multiplication and division.
  • Computer skills required.
  • Organizational skills.
  • Ability to lift up to 40 lbs.
  • Excellent telephone protocol.
  • Wine knowledge preferred.
  • Must be 18 years of age or older.

Please send resumé to hr@castellodiamorosa.com

Apply Now

 

♦ Outbound Marketing  – Wine Sales

Our successful team is focused on keeping our winery relevant to our best winery customers (case purchasers and club members). This upscale, “experience” focused winery is located near Calistoga, CA. We offer award winning and highly rated wines sold exclusively direct to consumer. Our goal is to regularly reach out to our loyal friends and family and extend our famous hospitality outside our tasting room walls.  The team calls winery customers with special wine offers and other winery information.

There are three part to full time opportunities for the right candidates. Wine industry experience is preferred but not required. Outbound calling experience is also preferred but not required. Flexible hours available. Fun, team-oriented working environment.
 

Ideal candidates will possess:

  • A history of sales success (telephone sales experience is preferred)
  • Persistence, along with high integrity
  • The ability to work well within a team environment
  • Exceptional customer service skills
  • Experience with the Internet , Microsoft Excel and Word

The position is located at the winery in Calistoga, CA.

Please send your resume to hr@castellodiamorosa.com. 

Apply now

 

Tasting Room/ Tour Guide

The Tour and Tasting personnel are responsible for conducting tours of Castello di Amorosa and presenting tastings of the Castello di Amorosa wines. We are a fast paced work environment looking for astute sales professionals to serve the wine novice to wine aficionado. Wine knowledge preferred, but not a necessity. You must possess a desire to constantly learn about the winery business, possess excellent communication skills, an unquenchable desire to offer all guests a first rate winery experience, and a desire to rise above the mundane. As a direct to consumer winery with no distribution, the customer experience is paramount. Must be extremely reliable, work well under pressure, and display a positive work ethic. Sales experience a plus. An unique opportunity for the wine enthusiast in you to serve the customer.

Job Responsibilities:

  • Educate the guests about the wines, winemaking techniques and winery information and history.
  • Help customers make selections by building customer confidence; offering suggestions and opinions.
  • Contribute to group sales goals by accomplishing personal goals.
  • Greet and serve guests in a friendly, gracious manner
  • Promote the wines of the Castello by pouring and selling the wines and adjusting content of presentation based on qualifying customer’s personal interest, knowledge and ability to purchase.
  • Promote the Wine Club
  • Escort groups of people through the Winery along specified routes and explain various winery processes and operations of winery machines
  • Provide support for privately booked and winery sponsored events
  • Be able to learn and present tour material as directed
  • Maintain and restock your working area
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Assist with inventory management
  • Project a professional company image through in-person interaction.
  • Must be able to lift 40 lbs.
  • Other duties as assigned

Skills:

  • Excellent presentation, verbal and written communication skills in English a must
  • Visibility of work requires attention to detail and discretion with confidential information.
  • Excellent Customer Service Skills
  • Sales
  • Ability to work quickly and under pressure
  • Must have ability to prioritize multiple tasks and adhere to strict deadlines
  • Must be 21 years of age or older
  • Must possess a valid California Driver’s license and have reliable transportation
  • Reports to: Tasting Room Manager

Part to full time and long term positions available.

While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear. The employee frequently is required to sit; use hands to finger, handle, feel and reach with hands and arms. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions, and varying degrees of heat and cold. The employee is occasionally exposed to moving mechanical parts and equipment and fumes or airborne particles. The noise level in the work environment is frequently moderate to loud.

This is a part time to full time, non-exempt, variable hour position. Daytime weekend availability required.

Please send resumé to hr@castellodiamorosa.com

Apply Now

 

 

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